Effective Date: September 8, 2026
This Privacy Policy explains how TheBigs.AI (operated by Balihoo Productions, the "Company," "we," "us," or "our") collects, uses, shares, and protects information when you use the TheBigs mobile application and related services (the "App").
By using the App, you agree to the collection and use of information as described in this Privacy Policy.
We collect information in the following categories:
Account information. When you create an account, we collect your name and email address. You may also sign in with Google, in which case we receive your name, email address, and profile picture from Google, or with Apple, in which case we receive your email address (which may be an Apple private relay address) and, on your first sign-in only, your name. We never receive or store your Google or Apple password.
Profile information. You can provide profile details that help personalize training and safety constraints. This includes your primary position, batting/throwing hand, date of birth, height, weight, training phase, and primary goal. You may optionally provide advanced metrics such as body fat percentage, training age, 60-yard dash time, exit velocity, throwing velocity, vertical jump, and activity level.
Daily readiness inputs. The App includes daily readiness inputs including sleep hours, soreness level (1–5), stress level (1–5), game day status, and travel mode status.
Training activity and logs. When you use the App, we collect your training completion status, effort level, scores, and other quality inputs tied to training activities.
Nutrition data. The App generates personalized meal plans based on your profile, readiness, and schedule. We store your daily meal plans, hydration logs (water intake amounts and timestamps), and meal favorites (meals you have liked).
Dietary restrictions. You may provide dietary restrictions or allergies (such as Vegetarian, Vegan, Gluten-Free, Nut Allergy, etc.) to customize meal plans. This information is used solely for meal plan personalization.
Team and coaching context. If you join a team, we collect information related to team membership, coach-assigned workouts, and team calendar events (games, practices, workout schedules).
Messages. If you use the in-app messaging feature, we collect and store the content of messages you send and receive, including direct messages and team chats. Messages are stored to provide the messaging service and enable moderation.
Photos. You may upload a profile photo, attach photos to team messages, or send a photo to the Bench Coach. Coaches may upload a team logo. Photos are stored in our cloud storage and associated with your account or team.
Parental consent information. If you are between 13 and 17 years old, we collect the name and email address of a parent or guardian who provides consent for your use of the App.
Moderation reports. If you report a message or block another user, we store the report reason, any notes you provide, and the block relationship.
Family plan groups. If you create or join a Family plan group, we store the group membership, the invite code, and which member owns the subscription. The group owner can see the names of the members.
Subscription information. If you subscribe, we store your plan, its status, the store it was purchased through, and its renewal or expiry date. Payment is handled entirely by Apple or Google; we never receive your payment card details.
When you use the App, we may automatically collect basic technical information such as device type and operating system version to help us improve the App and troubleshoot issues. If you turn on notifications, we store a push notification token that identifies your device so we can deliver them. The App does not use any third-party analytics, crash reporting, or advertising SDKs.
We use the information we collect to:
If you join a team, your coaches can see your name, profile photo, position, daily readiness (sleep, soreness, stress and the readiness state built from them), your Bigs Score, whether you completed your assigned workouts, skills, mindset work and team workouts (including any excused or missed marks a coach records), the notes coaches write about you, and the messages you send in team chats. Coaches do not see your nutrition plans, hydration logs, or your direct messages with other athletes. Teammates can see your name and profile photo and the messages you post in team or group chats; they cannot see your readiness, training, nutrition or profile details. If you join a Family plan group, the group owner can see your name. If you leave a team, its coaches keep the attendance and notes recorded while you were a member; if you delete your account, those records are deleted or no longer identify you.
We share information with the following categories of service providers that help us operate the App:
These providers are permitted to process information only to perform services for us.
We may disclose information if we believe it is necessary to comply with applicable law, protect the rights and safety of our users, or enforce our agreements and policies.
The App uses artificial intelligence to provide personalized training and nutrition recommendations. It is important to understand how these features work:
Important: All AI-generated content in the App (training plans, nutrition plans, coaching responses) is for informational and educational purposes only. It is not medical, dietary, or professional coaching advice. Always consult with a qualified professional before making changes to your training or nutrition.
OpenAI processes data sent via their API under their API data usage policy, which states that API data is not used to train their models. We do not store AI conversation history beyond your current session for the Bench Coach feature.
Your choice. The App asks for your permission before any of your information is sent to OpenAI, and you can withdraw it at any time in your Profile settings. If you decline or withdraw, the AI features (daily plan generation, nutrition plans, the Bench Coach, and sending photos in team messages, which requires screening) are turned off for your account and no further data is sent to OpenAI; everything else in the App keeps working. Withdrawing does not delete data already processed, which OpenAI retains only under its API abuse-monitoring policy (currently up to 30 days).
We retain personal information for as long as your account is active or as needed to provide the App. Specifically:
We may retain certain information longer if needed for legitimate business purposes or to comply with legal obligations.
We use reasonable administrative, technical, and organizational safeguards to protect information, including:
However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Depending on where you live, you may have rights to access, correct, update, delete, or export your personal information, and to object to or restrict certain processing.
You can update certain information directly in the App (for example, profile fields, advanced metrics, and dietary restrictions).
You can delete your account directly within the App by going to your Profile screen and tapping "Delete Account." This will permanently delete all data associated with your account, including your profile, training logs, nutrition plans, messages, team memberships, and any uploaded photos.
You may also request account deletion by emailing us at support@thebigs.ai. Please send the request from the email address associated with your account.
Account deletion is permanent and cannot be undone. Certain information may be retained as described in the Data Retention section (for example, moderation reports for safety compliance).
The App is designed for athletes aged 13 and older. We do not knowingly collect personal information from children under 13. Email sign-up refuses a birth date under 13 before any account is created. If an account is created through Google or Apple sign-in and the birth date entered afterward shows the user is under 13, the account and the details entered (name, email address, birth date) are deleted automatically at that moment. If you believe a child under 13 has created an account, please contact us at support@thebigs.ai and we will promptly delete the account.
Users aged 13–17: Athletes between 13 and 17 years old are required to provide parental or guardian consent before using the App. During sign-up, we collect the parent or guardian's name and email address, and the parent or guardian must confirm they have reviewed our Terms of Service. This information is stored with the athlete's profile for compliance purposes.
We take additional measures to protect younger users, including in-app message reporting and user blocking tools, team-scoped messaging only (no public or open chat), and AI safety disclaimers throughout the App.
In accordance with Apple App Store requirements, here is a summary of the data we collect and how it is used. Every item below is linked to your identity and is used for App Functionality; items marked with an asterisk are also used for Product Personalization (building your training and nutrition plans). None of it is used for tracking.
We do not collect location, contacts, browsing or search history, usage analytics, or crash and diagnostic data. The App does not use any third-party analytics, crash reporting, or advertising SDKs. We do not sell your personal data, and we do not use your data for tracking across other companies' apps or websites.
We may update this Privacy Policy from time to time. If we make changes, we will update the Effective Date at the top and may provide additional notice within the App.
If you have questions about this Privacy Policy or our privacy practices, contact us at: support@thebigs.ai
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